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Prime’s goal has always been to reduce stress in dental practices. It’s our mission to help you implement and improve best practice systems, in every facet of running a dental practice.

Our Top 5 Virtual Training Offerings

Virtual Training Menu

Best Practice Phone Skills

Best Practice Phone Skills – Part 1

When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

2.5 hours | 2.5 PD points

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Best Practice Phone Skills – Part 2

When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

2.5 hours | 2.5 PD points

vIEW SESSIONS
How about a bundle?

Best Practice Phone Skills Virtual Training Bundle – bundle up and save almost AUD 100!

Our Best Practice Phone Skills Virtual Training Bundle includes

  • Best Practice Phone Skills – Part 1
  • Best Practice Phone Skills – Part 2 
Get bundle

Front Office Systems

Appointment Book Scheduling

Control your appointment book so that it’s an ideal day at the practice every day. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.

1.5 hours | 1.5 PD points

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Cancellations and Late Patients

Minimise disruption to your ideal day by preventing cancellations and keeping your patients and team happy too. Support your team to manage cancellations effectively through the use of protocols, and transform your regularly late patients into punctual patients.

1 hour | 1 PD point

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Huddle and Team Meetings

Build enthusiasm, generate commitment and inspire your team by learning how to conduct a well-facilitated daily meeting that will improve team work and the effectiveness of internal communications.

1 hours | 1 PD points

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Handling Emergencies

Identify the clear objectives of an Emergency Appointment to ensure your Front Office Team can take control of such situations effectively whilst maximising patient care.

1 hours | 1 PD points

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How about a bundle?

Front Office Systems Virtual Training Bundle – bundle up and save AUD 100!

Our Front Office Systems Virtual Training Bundle includes

  • Appointment Book Scheduling
  • Cancellations and Late Patients
  • Huddle and Team Meetings
  • Handling Emergencies
Get bundle

Infection Prevention

Infection Prevention Part 1: Compliance

It’s crucial to protect our patients, ourselves and the practice. At this virtual training session we detail the current essential guidelines and regulations to Get Safe, Be Safe and Stay Safe.

1.5 hours | 1.5 PD points

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Infection Prevention Part 2: Standard Precautions

Standard Precautions make up an integral part in maintaining effective Infection Prevention management so that your entire practice is always safe and compliant. To achieve this, every practice needs to implement consistent processes so that everyone is always doing the right thing.

1.5 hours | 1.5 PD points

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Infection Prevention Part 3: Sterilisation

All roads to becoming Compliant in the dental practice leads to sterilisation and how effectively your instruments and devices are reprocessed to stop the spread of infectious diseases. So, it is critical that everyone in the practice is trained up on sterilisation processes.

1.5 hours | 1.5 PD points

vIEW SESSIONS
How about a bundle?

Infection Prevention Virtual Training Bundle – bundle up and save AUD 100!

Our Infection Prevention Virtual Training Bundle includes

  • Infection Prevention Part 1: Compliance
  • Infection Prevention Part 2: Standard Precautions
  • Infection Prevention Part 3: Sterilisation 
Get bundle

Recall Systems

Recall Systems

Find out why we call it Active Maintenance, how it can transform your practice, and enhance the ongoing oral health of your patients.

2.5 hours | 2.5 PD points

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Maximising a Hygiene / OHT Department

Having a hygienist/OHT can be a great source of relief for a Dentist, but it can be fraught with cancellations and no shows. Discover the systems and communication skills to maximise collaboration between the Dentist and the Hygienist / OHT to set yourselves up for success!

2 hours | 2 PD points

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How about a bundle?

Recall Systems Virtual Training Bundle – bundle up and save almost AUD 100!

Our Recall Systems Virtual Training Bundle includes

  • Recall Systems
  • Maximising a Hygiene / OHT Department
Get bundle

HR Systems

HR: Recruitment

Learn how to analyse the need for new team members, and how to find and hire the right person for the job.

1.5 hours | 1.5 PD points

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HR: Induction and Onboarding

Proper induction of new team members is imperative to a smoothly run practice. Learn to effectively integrate new recruits into your team. We’ll provide you with all the tools, development plans and check-lists you’ll need!

1 hour | 1 PD point

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HR: Reviews & Performance

Managing your team’s performance is a critical piece of the HR puzzle. Timely conversations and reviews will help your team grow. Learn exactly how to set expectations and how to use competencies as key measures of success!

1 hour | 1 PD point

vIEW SESSIONS
How about a bundle?

HR System Virtual Training Bundle – bundle up and save more!

Our HR System Virtual Training Bundle includes

  • HR: Recruitment
  • HR: Induction and Onboarding 
  • HR: Reviews & Performance 
Get bundle
Learn more & save more!

Click on the images either side to check out our Virtual Training Packages.

Rosi Andersen – Practice Manager Toothkind Jimboomba

The content was informative and succinct, our whole team participated today and I found it at an level that all members now understand the background for the policies we have in place and why they’re important to be adhered to. – Thank you!!

Sandy Berryman

All the Live Online Coaching sessions are clear, easy to follow, and very informative.